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LNP Canada Coverage Extended
June 24, 2015
We are happy to announce that we have expanded our coverage for Alberta, Nova Scotia, Ontario and Quebec for new DID number orders and porting requests.
Phone scam being run from call centres
Feb 10, 2012
We never outsource our service to any company whatsoever. We have not deployed any cold calling advertising campaign to solicit our phone service.
August 29, 2011
We have been working on improving the time it takes for a call to show up in the CDR. The time it takes for a call to appear on the CDR was dramatically reduced.
Canadian Coverage Expanded
February 10, 2011
We're happy to announce that we've expanded our coverage in Ontario, Canada for new DID Numbers (origination) and porting requests from the following 59 rate centers:
Alliston, Athens, Ayr, Azilda, Baden, Blezard Valley, Bolton, Bowmanville, Brantford, Breslau, Brockville, Brooklin, Caledon East, Campbellville, Capreol, Cardinal, Chelmsford, Collingwood, Coniston, Delta, Drayton, Elmira, Exeter, Freelton, Gananoque, Garson, Hanmer, Levack, Linwood, Maitland, Mallorytown, Midland, New Dundee, New Hamburg, Newcastle, Niagara-On-The-Lake, Nobleton, North Augusta, North Bay, Ohsweken, Orillia, Paris, Pelham, Penetanguishene, Picton, Plattsville, Port Perry, Prescott, Rockwood, South Pickering, Spencerville, St Clements, St Jacobs, Stouffville, Stroud, Tottenham, Wasaga Beach, Wellesley and Whitby.
We also expanded the new DID and porting coverage for 1 new city in British Columbia (West Vancouver) and 1 in Alberta (Lake Louise).
For number porting, the average time for these cities will be 5 to 10 business days (if there are no rejections from losing provider) and the same porting fee applies ($30 USD per DID).
If you have any question regarding this expansion or regarding our DID coverage, do not hesitate to contact our support team via email to firstname.lastname@example.org.
New Servers in Montreal and Toronto
October 1, 2010
In order to respond to the high demand in our current Canadian servers (Montreal and Toronto), we have released 2 new servers. The new Canadian servers have a vastly improved capacity over the current ones.
New Server Locations
June 23, 2010
We're happy to announce that we've added 4 new server locations to our network. The new points of presence are located in the following cities: Atlanta, Chicago, Tampa and Seattle. We hope the new locations help our customers obtain better connectivity with our network by reducing potential latency, jitter and packet loss. Our new locations also offer extra redundancy in case of a specific data center going down.
e911 Testing Code (811) Has Been Changed
Please note that the feature code (811) that was used for testing your e911 activation service has been removed and replaced by 1-555-555-0911 instead. The reason for this change is to enable service dialing for Canadian users and soon for US servers as well.From now on, if you want to test your 911 activation, do not dial 811. You will have to dial 1-555-555-0911 from a device or soft-phone connected to our network.--- New Service codes for Canadian servers ---In Addition to 411(directory assistance) and 911, the following codes have been activated on our Canadian Servers:311 - Non-Emergency Police, Municipal and Other Governmental Services511 - Provision of Weather and Traveler Information Services811 - Non-Urgent Health Teletriage / telehealth ServicesImportant Notes:
The services can only be called from our Canadian servers. We plan on adding service codes to our US servers as soon as possible.
The services rely on your CallerID to route your call to the proper service line, therefore, some services may not be supported in your province or for your specific area.
There are no charges applied to your account when you call 311, 511 or 811.
Voicemail via IVR
If an extension is unanswered or busy, IVR redirected calls will be routed to the extension specific voicemail instead of the main DID voicemail.
Voicemail Access Code
Regarding Voicemail, when Dialing *97, if your account has a mailbox associated to it, you will be prompted directly for the password and you are no longer required to enter the mailbox id.
If you don't have access to our VoIP network and would like to check your Voicemail, you can simply dial your number. Once the Voicemail system answers your call, press the asterisk key (*).
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Beware of phone scam: T3 Telecom does not make unsolicited phone calls to sign up new client.